Returns/ Exchange

Installation and Assembly:

 Most items ship unassembled. Assistance with assembly and installation can be arranged for an additional fee.                                For more information, please contact contact us by phone or email 

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Returns Policy

If for any reason you are not satisfied with your order, you have 30 days from receipt of the order to return it. All returned products must be in new, unused condition, in the original box, and include all documentation, parts, and accessories. A Return Authorization Number is required for all returns. Please call customer service at 901-443-7653 or contact us by email at to receive a Return Authorization Number (RAN), which allows us to keep track of the return. Products showing signs of wear or use cannot be returned.

Please note: Custom made items cannot be returned unless the item was received defective, damaged, or broken.


Please allow 2-4 weeks to fully process your return. It takes 5-10 business days for return shipped items to be received at the manufacturer’s warehouse. Once your return is received, it will be inspected for damage, wear, and completeness. When the inspection is complete, we will process your refund within 72 hours and apply a credit to your credit card or original method of payment. Depending on your financial institution, it may take an additional 5-10 business days for the credit to be processed and reflected on your credit card statement.

Original shipping and handling charges are not refundable. Credit amounts may be reduced if products are returned damaged or missing the original packaging, documentation, or parts.


Please Note: All returns are subject to a 20% restocking fee. If you have any questions about the restocking fee, please contact us prior to placing your order. Once the product has shipped from the warehouse, the return policy and restocking fee apply. Items refused upon delivery are also subject to the restocking fee.

Return Shipping

Customers are responsible for all return shipping charges. Returned products must be shipped back to the original manufacturer warehouse. Fitness Goals Zone recommends that customers obtain a tracking number and shipping insurance to cover any potential damage or loss of the product by the shipper during the returns process. To better ensure timely processing of refunds, Fitness Goals Zone requests customers to forward tracking information for returns to our customer service department, so we may confirm receipt by the manufacturer.

Undeliverable Items

Undeliverable items are subject to return shipping and restocking fees. Please make sure that the shipping address you provide is fully accessible.

Damaged or Defective Items

If your order arrives at your door damaged, broken, or defective, Fitness Goals Zone will work to resolve the issue by either 1) replacing broken parts, or 2) shipping a new replacement product.

When replacing parts, Fitness Goals Zone will work with the manufacturer of the item to process the request as quickly as possible. Please note that we are not able to express ship replacement pieces.

To report damaged or defective items, please contact us via telephone at 901-443-7653 or via e-mail at Please include a full description of the issues, as well as your order number.

Canceling Orders

If you have placed an order and would like to cancel it, please call us at 901-443-7653 or email us at within 2 hours. Orders are automatically processed on a continuous basis. We make every attempt to cancel your order as long as the product has not left the warehouse. Once your order has entered the shipping and handling process, it cannot be canceled


Thank you for your business!

Questions? Contact us by phone or email!

Phone: 901-443-7653